Shipping Policy

At Rowingblazersus Shop, we are dedicated to providing a seamless and refined shopping experience, from the moment you place your order to the day it arrives at your door. Our policies are crafted with the same attention to detail and quality that defines our collections.

Shipping Policy

We are proud to offer global shipping to our discerning clientele (excluding Asia and certain remote regions).

Order Processing: Please allow 1-2 business days for us to carefully prepare your order for shipment.

Shipping Methods & Timelines:

• Standard Shipping: Shipped via DHL or FedEx.
  • Delivery within 10-15 business days after shipment.
  • Flat rate of $12.95.
• Free Shipping: Available on orders over $50, shipped via EMS.
  • Delivery within 15-25 business days after shipment.

Returns & Exchanges Policy

We stand behind the quality of our products. If you are not entirely satisfied with your purchase, we offer a straightforward returns and exchanges process within a defined period.

Returns & Exchanges Timeframe

We accept returns and exchanges for most items within 15 days of your receipt of the shipment.

Conditions for Returns & Exchanges

• The item must be unused, unworn, and in its original condition.
• All original tags and labels must be attached.
• The item must be returned in its original packaging.
• A proof of purchase (order number) is required.

Non-Returnable Items

To ensure the hygiene, safety, and integrity of all our products, the following items are considered final sale and cannot be returned or exchanged:

• Hats
• Jewelry & Charms
• Socks
• Belts (if the original packaging and tags have been removed)
• Any item marked as “Final Sale” or “Clearance” at the time of purchase.

Please note: This policy is in place out of respect for all our customers and is standard practice for hygiene-sensitive and personal goods.

How to Initiate a Return or Exchange

To begin the process, please follow these steps:

1. Contact our dedicated customer service team at [email protected] within the 15-day window.
2. Provide your order number and the reason for your return or exchange request.
3. Our team will review your request. If approved, we will email you a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package.
4. Securely pack the item(s) in their original packaging, include a copy of your order confirmation, and clearly write the RMA number on the outside of the box.
5. Ship the package to the address provided. We highly recommend using a trackable shipping service, as you are responsible for the item until it arrives at our warehouse.

Return Shipping Costs

• If the return is due to an error on our part (e.g., we shipped the wrong item), we will cover the return shipping costs.
• If the return is for any other reason (e.g., change of mind, incorrect size), the customer is responsible for the return shipping costs.

Refund Timelines & Methods

We aim to make the refund process as efficient as possible:

• Please allow 3-5 business days for us to process your return once it arrives at our warehouse.
• Upon inspection and approval, your refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
• Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to be fully processed and appear on your statement.
• For exchanges, we will ship the new item once the return is processed. Standard or free shipping rates will apply based on the new order’s value.

We thank you for your trust in Rowingblazersus Shop.