At Rowingblazersus Shop, we take pride in the quality and craftsmanship of our products. We are confident that you will love your purchase. However, we understand that sometimes an item may not be exactly what you need. Our Returns & Exchanges policy is designed to be as refined and customer-focused as our collections, ensuring a straightforward and fair process for you.

1. Returns & Exchanges Timeframe

We accept returns and exchanges for most items within 15 days of your receipt of the shipment.

2. Conditions for Returns & Exchanges

  • The item must be unused, unworn, and in its original condition.
  • All original tags and labels must be attached.
  • The item must be returned in its original packaging.
  • A proof of purchase (order number) is required.

3. Non-Returnable Items

To ensure the hygiene and safety of all our customers, the following items are final sale and cannot be returned or exchanged:

  • Hats
  • Jewelry & Charms
  • Socks
  • Belts (if the original packaging and tags have been removed)
  • Underwear & Intimate Apparel (if applicable and not explicitly listed, but implied for hygiene reasons)
  • Any item that is marked as “Final Sale” or “Clearance” at the time of purchase.

Please note: This list is based on standard retail practices for hygiene-sensitive goods and our product categories.

4. How to Initiate a Return or Exchange

Please follow these steps to request a return or exchange:

  1. Contact our customer service team at [email protected] within the 15-day window.
  2. Provide your order number and the reason for the return or exchange.
  3. Our team will review your request and, if approved, email you a Return Merchandise Authorization (RMA) number and detailed instructions on where to send the package.
  4. Securely pack the item(s) in the original packaging, include a copy of your order confirmation, and write the RMA number clearly on the outside of the box.
  5. Ship the package to the address provided. We recommend using a trackable shipping service as you are responsible for the item until it reaches our warehouse.

5. Return Shipping Costs

  • If the return is due to an error on our part (e.g., wrong item shipped), we will cover the return shipping costs.
  • If the return is for any other reason (e.g., change of mind), the customer is responsible for the return shipping costs.

6. Refund Timelines and Methods

Once we receive and inspect your returned item:

  • Please allow 3-5 business days for us to process the return after it arrives.
  • Your refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to be fully processed and appear on your statement.
  • For exchanges, we will ship the new item once the return is processed. Standard or free shipping rates will apply based on the new order value.

7. Return Request Email Template

To help you get started, here is a template you can use when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Rowingblazersus Shop Customer Service Team,

I would like to request a [return/exchange] for my recent order, # [Your Order Number].

The item I wish to [return/exchange] is: [Product Name, Size, Color].

The reason for my request is: [Please specify reason, e.g., incorrect size, changed mind, etc.].

Please advise on the next steps at your earliest convenience.

Thank you,

[Your Full Name]

8. Contact Us

For any questions regarding our returns and exchanges policy, please do not hesitate to reach out. Our dedicated team is here to assist you.

Email: [email protected]
Address: 1063 Arrowood Drive, Jacksonville, US 32202

We appreciate your trust in Rowingblazersus Shop.